FAQ

Here you'll find answers to the most frequently asked questions about our products, orders, and services. If you have a question that's not answered here, feel free to contact us.

Ordering and Shipping

1. How do I place an order?
   • To place an order, select the products you want and add them to your shopping cart. Then proceed to checkout, enter your details, and complete the payment. You will receive a confirmation email once your order has been placed.
   
2. What are the shipping costs?
   • We offer free shipping for orders above a certain amount. For orders below that amount, standard shipping fees apply. The exact shipping costs will be shown at checkout.
   
3. How long does it take for my order to arrive?
   • Orders are typically processed and shipped within 1-2 business days. Delivery times may vary depending on your location. You will receive a tracking number once your order has been shipped.
   
4. Can I modify or cancel my order?
   • If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed.
   

Payment

1. What payment methods do you accept?
   • We accept various payment methods, including iDEAL, credit card, PayPal, and bank transfer. All payment options are securely processed.
   
2. Is my payment secure?
   • Yes, we use secure payment methods to ensure your payment details are processed safely.
   

Returns and Exchanges

1. What is your return policy?
   • You can return unopened and undamaged products within 14 days of receiving them. Please contact our customer service to register your return and receive further instructions.
   
2. How do I return a product?
   • Send us an email to register your return. You will receive further instructions. Don’t forget to keep proof of shipment.
   
3. When will I get my refund?
   • Once we have received and inspected your returned items, your refund will be processed within 5-10 business days. You will receive an email confirmation once the refund has been completed.
   

Other Questions

1. How can I contact customer service?
   • You can contact us via email or via WhatsApp.